5 Costliest Customer Satisfaction Problems Affecting Trucking in 2021

Trucking is a business venture with generous rewards in the form of profits and a bright future since its demand won't go away anytime soon. However, it's not always rosy because of certain challenges in service delivery. Since most problems faced by trucking companies are service-related and time sensitive, anything short of smooth and timely delivery has monetary consequences for both the client and the trucking company. Problems and dissatisfaction emerge when service is not smooth and timely. Here are some of the costliest customer satisfaction problems affecting trucking in 2021.

FREIGHT AND SHIPPING DELAYS

Freight and shipping delays have always been a problem bedeviling trucking. Recent pandemic-related closures have not made it any easier, and have instead, resulted in gaps in smooth cargo delivery. In a joint survey of truck drivers by ATRI and OOIDA Foundation, a third of respondents indicated that delays were worse during the pandemic.

Truckers are having a hard time convincing clients about these delays which have cost them revenue in the form of irredeemable time lost. Customers too have failed to replenish supplies in time, leaving them dissatisfied. However, dispatch services can solve this problem with their wealth of experience in dealing with delays to ensure that customers understand, and that truckers have oversight and can plan ahead if delays are anticipated.

MANAGING WEATHER AND TRAFFIC DELAYS

Weather and traffic delays are unavoidable occurrences that negatively affect efficient cargo delivery, which means that cargo takes longer than expected time before delivery. Both truckers and customers make losses as a result of this.

HIGH TRUCKING COSTS

The Wall Street Journal reports that freight costs rose by 6.5% from February to March, 2021 and this is expected to last through the year. Part of the reason for this upsurge in transport costs is an increase in driver wages by trucking companies in an effort to attract and retain drivers. This has resulted in an increase in courier costs leaving customers dissatisfied and their load costing more to transport.

MOTOR CARRIER COMPLIANCE AND MAINTENANCE

Without motor compliance and maintenance, truckers cannot be on the road doing what they do best, which is to deliver load to customers. Thus, comprehensive motor carrier compliance and maintenance is vital to service delivery. No single customer wants to hear of mechanical failure or traffic non-compliance as a reason for delayed delivery.

MANAGING DRIVERS AND ASSIGNING LOAD

Sometimes, new drivers or unfamiliar routes affect efficient and timely load delivery, affecting both the customers and the trucking company and costing money.

WE CAN HELP

Trucking is a profitable venture but lack of insight and proper advice will leave you with dissatisfied customers and may ruin business permanently. However, dispatch allows you the luxury of working with professionals who offer a lot of insight into dealing with and avoiding customer dissatisfaction. For more information, Contact 24/7 Dispatch today.